Refund Policy

Last Updated: April 20, 2024

Thank you for purchasing workshops, digital content, or other products from The Human Experience. We want to ensure your satisfaction with our offerings. This Refund Policy explains our procedures and conditions regarding refunds for different types of purchases.

1. Workshops and In-Person Events

Cancellation by You

If you need to cancel your registration for a workshop or in-person event, the following terms apply:

• More than 14 days before the event: Full refund, minus a 10% administrative fee
• 7-14 days before the event: 50% refund
• Less than 7 days before the event: No refund

We understand that emergencies and unexpected circumstances occur. In case of illness, family emergency, or other exceptional situations, please contact us directly to discuss your options. We may, at our discretion, offer a transfer to another workshop date or a credit for future use.

Cancellation by Us

If The Human Experience needs to cancel a workshop or event for any reason:

• You will receive a full refund of your registration fee
• Alternatively, you may choose to transfer your registration to another available date

Note: The Human Experience is not responsible for any travel expenses, accommodation costs, or other expenses incurred in relation to a canceled workshop. We recommend purchasing travel insurance for significant travel arrangements.

Workshop Transfers

You may transfer your workshop registration to another person at no additional cost by providing written notice to us at least 48 hours before the workshop date. Please email us at [email protected] with the name and contact information of the person who will be attending in your place.

2. Digital Products and Online Courses

Online Courses

For online courses with ongoing access:

• We offer a 14-day money-back guarantee from the date of purchase
• To be eligible for a refund, you must not have completed more than 25% of the course content
• You must provide a reason for requesting a refund, which helps us improve our offerings

Digital Downloads

Due to the nature of digital downloads (e-books, patterns, templates, etc.):

• All sales are final once the digital product has been downloaded
• If you have not downloaded the product and request a refund within 48 hours of purchase, we may issue a refund at our discretion
• If a technical issue prevents you from accessing your download, please contact us for assistance rather than requesting a refund

Note: We reserve the right to refuse refund requests if we detect abuse of our refund policy, such as repeated purchases and refunds of the same or similar content.

3. Physical Products

For physical products purchased through our Website (such as books, tools, or merchandise):

Return Eligibility

• Products must be returned within 14 days of delivery
• Items must be unused, in their original packaging, and in resalable condition
• You are responsible for return shipping costs unless the item was received damaged or we shipped the wrong item

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the item
• Provide photos of the damage when possible
• We will arrange for a replacement or issue a full refund including original shipping costs

Processing Returns

Once we receive your return:

• We will inspect the item to confirm it meets return conditions
• Approved refunds will be processed within 10 business days
• Refunds will be issued to the original payment method

4. Gift Certificates

Gift certificates for workshops, products, or services:

• Cannot be redeemed for cash
• Are valid for 12 months from the date of purchase
• Are non-refundable once purchased
• May be transferred to another person

5. Subscriptions

For recurring subscription services (such as monthly flower guides or membership programs):

• You may cancel your subscription at any time
• No refunds are provided for partial subscription periods
• After cancellation, you will maintain access until the end of the current billing period
• For annual subscriptions paid upfront, a prorated refund may be provided at our discretion if you cancel within the first 30 days

6. How to Request a Refund

To request a refund, please contact us with the following information:

• Your name and contact information
• Order number or proof of purchase
• Item(s) for which you are requesting a refund
• Reason for the refund request
• For physical returns, tracking information once the item has been shipped back

Refund requests should be submitted by email to [email protected] or through our contact form on the Website.

7. Processing Time

Once a refund is approved:

• Credit card refunds typically appear on your statement within 5-10 business days
• Bank transfers may take 5-7 business days to process
• PayPal refunds are usually processed within 1-3 business days

8. Right to Modify

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. Your continued use of our services after any changes to the Refund Policy constitutes your acceptance of such changes.

Note: This Refund Policy applies only to purchases made directly through the The Human Experience website or official channels. For purchases made through third-party platforms (such as Etsy, Amazon, or other retailers), the refund policy of those platforms will apply.

9. Contact Us